If a technical problem prevents you from using LinkJuice Pro and our support cannot resolve it, we refund your most recent payment — no questions, no hassle.
1. Free trial
Every subscription starts with a 7-day free trial. You are not charged during the trial, and you can cancel anytime before it ends in the billing portal — in that case nothing is ever billed and there is nothing to refund. The trial gives you full access, including uploading your own crawl data and seeing real results.
Forgot to cancel? If your trial converted and you meant to cancel, email us within 14 days of the first charge and we refund it in full — no questions asked.
2. Monthly subscriptions (19 €/month)
- If the service is not working as described and we cannot fix the issue within a reasonable time, you receive a full refund of your current monthly payment.
- Refund requests must reach us within 14 days of the charge you want refunded.
3. Annual subscriptions (190 €/year)
- Within 14 days of the initial purchase: full refund.
- After that, in case of an unresolved technical problem: pro-rata refund of all remaining unused months.
4. Cancellation (not a refund)
You can cancel your subscription at any time. Pro access remains active until the end of the period you have already paid for, then your access simply ends. No data is lost — your crawl data never leaves your browser in the first place.
5. How to request a refund
- Email kontakt@buzzmatic.de from the email address of your LinkJuice account.
- Briefly describe the issue — this helps us fix it for everyone.
- Refunds are processed through our payment provider Stripe and returned to your original payment method, typically within 5–10 business days.
6. Payments & invoicing
All payments for LinkJuice Pro are processed securely by Stripe. The contracting party and merchant is Buzzmatic GmbH & Co. KG; your invoice (including VAT where applicable) and any refund are issued by Buzzmatic via Stripe. This policy supplements — and does not limit — your statutory rights as a consumer, including those under EU consumer law.
7. Contact
Buzzmatic GmbH & Co. KG · Schönhauser Allee 149 · 10435 Berlin, Germany
Email: kontakt@buzzmatic.de